VW Heritage Reviews

I needed to have my service history confirmed to sell my car.
Hope, the young woman who helped me, sorted everything for me, she was kind, knowledgeable and very professional.
Thank you Hope.

First service and inspection on my polo done in about 45 minutes. Subsequently found engine oil overfilled by nearly half a litre.- Strictly forbidden !! Suspect oil filter not changed. Informed aftersales manager but still waiting for an explanation or even an apology. Wondering what they can be trusted to do if not a simple oil change. Does it even deserve one star ?

We not even bother to use as been waiting to days for some one to phone back rude disrespectfull go elsewhere not worth wasting your time bristol

Needed VW Golf Mk2 top mounts after MOT fail. So ordered G60 ones. But didnt realise they were sold separately! Does state for one, but stupidly assumed one pair. Normally sold in pairs, so very expensive compared to other sites for the same brand.
2nd one ordered, 3 in stock, email sent to them as no show after 5 days. To be told they are now out of stock, and will be in stock Mid January! (9th Dec today) No email sent to me letting me know, so now trying to find another site that sells them separately ASAP as my car failed the MOT and will now have to pay for a retest, and Im still without a car!

I have had my vw from heritage for a year the TRoc has been a fantastic car in the first year
Heritage has serviced the TRoc for its first service
I’m writing this because I can not fault them with all the negative reviews on this site
I would recommend Heritage from buying my car the hole experience was made easy and now I’m glad I gave them ago
Must thank Harriet and the team
This has made me thankful for finding a car company who cares

I took my T6 Transporter in with a serious coolant leak (from full to empty in less than 100 miles). They did a pressure test which revealed nothing so they just gave the van back to me saying there was nothing wrong with it! I contacted the next day to say the van was still using coolant, they never got back to me. I then took the van to the Swindon dealership who immediately identified a faulty EGR valve, and cured the problem. I seriously doubt Heritage use fully trained mechanics. I would never trust them with my van. Awful.

Worst service ever....anywhere is better than here....vw Bristol....they will be the best agents to sell but the worst for anything else after you've bought it...